Shipping and Return

SHIPPING & RETURNS

FAST DISPATCH

We carefully prepare your orders and generally dispatch them within 48 hours of payment confirmation, excluding weekends and public holidays.

Delivery times vary depending on your destination and the shipping carrier.

DELIVERY TO YOUR HOME OR WORKPLACE

For a smooth delivery, we recommend choosing an address where someone will be available during the day.

If you are not home when delivery is attempted, the carrier will provide instructions on how to collect your parcel or arrange another delivery.

SHIPPING RATES

We ship throughout France and internationally with our trusted delivery partners. Shipping rates depend on your destination and selected delivery service.

FRANCE & MONACO

Good to know:

• Pickup point: you will select your preferred pickup location after completing payment.

• DPD Predict: Monday to Friday delivery, scheduled via SMS, with signature required.

• Colissimo Expert: home delivery with signature required.

• Chronopost Express: next-business-day delivery, including Saturday where available under the carrier's conditions.

Delivery estimates apply from the time your parcel is handed over to the carrier.

INTERNATIONAL SHIPPING · UPS

DUTIES & TAXES: NO SURPRISES!

For all deliveries outside the European Union, Béton Ciré covers all customs duties and import taxes.

The price you pay at checkout is the final price. No additional charges upon delivery!

DELIVERY ADDRESS & UNCOLLECTED PARCELS

Please double-check your shipping details before placing your order: full address, phone number, access code and any other information the carrier may need.

If your parcel is returned to us because of an incorrect or incomplete address, or because it was not collected within the carrier's specified timeframe, a €4 reshipping fee may apply.

To arrange a new delivery, please contact us at savbxc@betonxcire.com.

AN ISSUE WITH YOUR DELIVERY?

Damaged parcel, missing item or something wrong with your order? Don't worry, we're here to help.

If you notice a problem upon delivery, please take a few photos of the parcel and affected items, then contact us as soon as possible at savbxc@betonxcire.com, ideally within 3 business days of delivery.

We'll work with you to find the best solution: a replacement, exchange or refund, depending on the situation.

Béton Ciré will cover return shipping costs if we made a mistake or if your item was damaged in transit.

RETURNS & EXCHANGES · 30 DAYS TO CHANGE YOUR MIND

Not quite the fit you expected? Having second thoughts about the colour?

You have 30 days from receiving your order to change your mind. No explanation needed.

Return conditions

Items must be returned in their original condition, unworn apart from trying them on, clean and with all original tags attached.

Return shipping costs are your responsibility, unless we made a mistake or the item is faulty.

Once you've notified us of your decision to withdraw from your purchase, you have 30 days to send your item back.

NEED AN EXCHANGE? HAPPY TO HELP!

Would another size or style suit you better?

Get in touch and we'll arrange an exchange, subject to availability.

You cover the return shipping costs, and we'll ship your replacement item free of charge.

HOW TO RETURN AN ITEM

Returning or exchanging an item? Here's how it works.

1. Pack your item

Place your item back in its original packaging, with all tags attached, and include the completed return form.

2. Ship your return

Send your parcel directly to our warehouse:

BÉTON CIRÉ / TCL
6 avenue Gutenberg, ZI Larrieupolis
31120 Portet-sur-Garonne
France

Important: returns sent to pickup points cannot be accepted. Please choose a delivery service that ships directly to the address above.

Return shipping costs are your responsibility, unless we made a mistake or the item is faulty.

3. We'll take care of the rest!

Once your parcel arrives, we'll check that your item meets our return conditions.

• For a refund: we'll process your refund within 10 business days of receiving and checking your return (without the delivery fees).

• For an exchange: we'll ship your replacement item free of charge to the original delivery address, subject to availability.

RETURNS FROM OUTSIDE THE EUROPEAN UNION

If you're returning an item from outside the EU (United Kingdom, United States, Japan, China, etc.), please clearly declare your parcel as "Returned Goods" when arranging shipment.

Customs documents must indicate that the parcel contains returned merchandise and state the item's actual value to help facilitate customs clearance upon reimportation.

If additional customs charges arise due to incorrect documentation, we may ask you to cover these costs or refuse the parcel. 

REFUNDS

Refunds are issued to the original payment method and in the same currency used for your purchase.

Once your return has been received and approved, we'll initiate your refund within 10 business days.

For partial returns, only the returned items will be refunded. Original shipping charges are non-refundable.

If you withdraw from your entire order, the delivery charges will not be refunded. 

Depending on your bank, it may take up to 21 business days for the funds to appear in your account.

SECURE PAYMENT

We accept major credit and debit cards, including Visa, Mastercard, American Express, Maestro, Visa Electron and French CB network cards.

All payments are securely processed, and your banking details are not stored on the Béton Ciré website.

Once your order has been confirmed, we cannot change the items or delivery address. Please double-check your cart and shipping details before completing your purchase.

NEED A HAND?

Have a question about sizing, an exchange or a return?

Drop us a line at savbxc@betonxcire.com. We'll be happy to help.